Shipping Policy

Shipping Methods Available

USPS - United States
  • First Class Mail
  • First Class Package
  • Media Mail
  • Parcel Select Ground
  • Priority Mail
  • Priority Mail Express

UPS-United States
  • UPS 2nd Day Air A.M.® (commercial addresses only)
  • UPS 2nd Day Air®
  • UPS 3 Day Select®
  • UPS Next Day Air Saver®
  • UPS Next Day Air®
  • UPS Next Day Air® Early
  • UPS Worldwide Expedited®
  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Saver®
  • UPS® Ground
  • UPS® Standard

How we calculate shipping rates
We use an algorithm to calculate shipping rates based on shipping origin, shipping destination and package weight. If you feel that a shipping charge is excessive for the distance or product shipped, please contact us prior to placing your order and we can investigate the cause of the excessive shipping charge. Though infrequent, we do occasionally have products with an incorrect product weight, which leads to inflated shipping charges. In these scenarios, we are happy to correct the weight before the order is placed.

Backorder Policy
If your order cannot ship completely at the time of purchase, we generally ship what is immediately available then hold all other items until they can ship together to reduce the total number of shipments. If you have questions regarding your backordered items, please contact us.

International Shipments
At this time, we do not ship online orders internationally. For international orders, please contact us.

Handling Time
Generally, in-stock orders placed before 12pm EST ship the same business day.

Tracking Information
When package tracking information becomes available, we will attach it to the order detail screen in your account. If you believe your order is missing tracking information or that the tracking information is incorrect, please contact us at customerservice@agapaostore.com.